Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Velour.

These Terms of Service ("Terms") govern your access to and use of the Velour website, products, services, and related features.

By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website.

1. About Velour

Velour is a South African online retailer specialising in luxury fragrances, curated display organisers, and lifestyle products.

Website:

https://velourstandard.co.za

Email:

info@velourstandard.co.za

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use the website in accordance with applicable laws.

3. Products & Availability

We make every effort to ensure that product descriptions, pricing, images, and availability are accurate.

However:

  • Product colours may vary depending on screen settings.
  • Availability may change without notice.
  • We reserve the right to discontinue products at any time.

Velour does not guarantee that all products will always be available.

4. Pricing

All prices displayed on our website are shown in South African Rand (ZAR).

Velour reserves the right to:

  • Correct pricing errors.
  • Change pricing without prior notice.
  • Cancel orders affected by obvious pricing mistakes.

Where payment has already been received, customers will be offered a refund if an order cannot be fulfilled.

5. Orders

An order is only considered accepted once payment has been successfully processed and confirmed.

Velour reserves the right to:

  • Decline or cancel orders.
  • Refuse service where fraud or abuse is suspected.
  • Limit quantities purchased.

Customers will be notified if an order cannot be fulfilled.

6. Payments

Payments are processed securely through approved third-party payment providers.

Velour does not store payment card details.

By making a purchase, you confirm that you are authorised to use the selected payment method.

7. Shipping & Delivery

Estimated delivery times are provided for convenience only.

While we work with trusted logistics partners, Velour cannot guarantee delivery dates.

Velour shall not be liable for delays caused by:

  • Couriers
  • Weather events
  • Public holidays
  • Customs or regulatory processes
  • Circumstances beyond our reasonable control

Risk in goods passes to the customer upon delivery.

8. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Please review that policy before placing an order.

By purchasing from Velour, you acknowledge and accept the conditions contained in that policy.

9. Fragrance Products

Fragrance performance may vary between individuals due to factors including:

  • Skin chemistry
  • Environment
  • Climate
  • Application method

Velour does not guarantee that a fragrance will perform identically for all customers.

Descriptions, recommendations, and scent notes are intended as guidance only.

10. Presence Profile Recommendations

Velour may provide personalised fragrance recommendations through the Presence Profile feature.

These recommendations:

  • Are generated using customer responses and automated recommendation systems.
  • Are intended solely for informational and shopping assistance purposes.
  • Do not guarantee customer satisfaction or product suitability.

Customers remain responsible for their own purchasing decisions.

11. Intellectual Property

All content on the Velour website, including but not limited to:

  • Logos
  • Branding
  • Graphics
  • Product photography
  • Website design
  • Text
  • Marketing materials

is the property of Velour or its licensors and may not be copied, reproduced, distributed, or used without written permission.

12. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to systems.
  • Interfere with website functionality.
  • Upload malicious software.
  • Misrepresent your identity.
  • Use automated scraping tools without permission.

Velour reserves the right to restrict access where misuse is detected.

13. Limitation of Liability

To the fullest extent permitted by law:

Velour shall not be liable for:

  • Indirect damages.
  • Consequential damages.
  • Loss of profits.
  • Loss of business opportunities.
  • Delays beyond our control.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes rights that cannot legally be excluded under South African law.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in that policy.

15. Changes to These Terms

Velour may update these Terms from time to time.

Changes become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of any revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.

17. Contact Us

For any questions regarding these Terms:

Velour

Email: info@velourstandard.co.za

Website: https://velourstandard.co.za