Shipping policy

Last Updated: June 2026

At Velour, we aim to deliver your order as quickly, safely, and efficiently as possible. This Shipping Policy outlines our shipping procedures, estimated delivery times, and customer responsibilities.

Order Processing

Orders are processed during normal business hours:

Monday – Friday
08:00 – 17:00 (SAST)

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been confirmed and payment has been successfully received, we will begin preparing your order for dispatch.

Typical processing time:

1–3 business days

During promotional periods, launches, or peak seasons, processing times may be slightly longer.

Delivery Locations

Velour currently ships throughout South Africa.

At this time, we do not offer international shipping.

If international shipping becomes available in the future, this policy will be updated accordingly.

Delivery Times

Estimated delivery times:

Region Estimated Delivery Time
Major Cities 2–5 Business Days
Regional Areas 3–7 Business Days
Remote Areas 5–10 Business Days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, and other factors outside of our control.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery location
  • Parcel size and weight
  • Courier rates

Any applicable shipping charges will be displayed before payment is completed.

From time to time, Velour may offer free shipping promotions. These promotions are subject to specific terms and may be withdrawn at any time.

Courier Partners

Velour works with trusted logistics and courier partners to ensure reliable delivery.

Shipping services may be fulfilled through:

  • BobGo
  • The Courier Guy
  • Fastway
  • RAM
  • Other approved logistics providers

The courier used for a particular order may vary depending on destination and service availability.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Tracking number
  • Courier information
  • Tracking link (where available)

Customers are responsible for monitoring delivery progress using the tracking information provided.

Delivery Requirements

Customers are responsible for ensuring that:

  • Delivery information is accurate.
  • Someone is available to receive the parcel where required.
  • Contact details provided during checkout are correct.

Velour cannot be held responsible for delays or failed deliveries caused by incorrect customer information.

Failed Deliveries

If delivery cannot be completed due to:

  • Incorrect address information
  • Customer unavailability
  • Refusal to accept delivery

Additional delivery charges may apply before redelivery can be arranged.

Damaged Parcels

If your parcel arrives visibly damaged:

  1. Take photographs immediately.
  2. Retain all packaging materials.
  3. Contact us within 48 hours of delivery.

Please email:

info@velourstandard.co.za

Include:

  • Order number
  • Photos of the parcel
  • Photos of the product
  • Description of the issue

We will investigate and assist where appropriate.

Lost Parcels

If your tracking information indicates a delivery issue or your parcel appears lost:

Please contact us as soon as possible.

Velour will work with the courier partner to investigate the matter.

Lost parcel claims may require additional verification and courier investigation before resolution.

Order Changes

If you need to change your delivery details:

Please contact us immediately after placing your order.

Once an order has been dispatched, we may not be able to amend shipping information.

Shipping Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to:

  • Severe weather
  • Public holidays
  • High order volumes
  • Courier operational delays
  • Events beyond our reasonable control

Velour shall not be liable for delays caused by third-party courier services.

Fragrance Shipments

Fragrances are carefully packaged to help protect products during transit.

Customers should inspect fragrance products upon delivery and report any damage within 48 hours of receipt.

Contact Us

For any shipping-related questions:

Velour

Email: info@velourstandard.co.za

Website: velourstandard.co.za